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Home > About Us > Experience-Based Design
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Experience-Based Design
Attached customers and employees feel better...about the company, the product, and the associated services. If your organization can find ways to provide an experience unlike competitors, you command your market space.
If desired, our Experience-Based Design experts can augment the design work already underway by design partners. Our team typically begins the building process with understanding what you’re trying to improve and how to create customer experiences unlike any other.
Miron provides experience-based design methodologies and strategies that are original and effective. We specialize in identifying and creating experiences that are unique, original and relevant.
When you are able to identify what to change—when, where and how—your organization is then capable of designing a unique experience with efficiency and effectiveness.
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Tools
Miron offers forty unique experience-based design tools to observe the current employee and customer experience, enhance that experience, and intentionally orchestrate those experiences to achieve business results. Innovation comes to life through the eyes of the user experience and helps to ensure desired outcomes happen every time, without fail.
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40 Tools Overview |
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Case Studies
Read about the groundbreaking organizations putting experience-based design into practice. |
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Apple Creek YMCA: Setting Out To Be Different, And To Make A Difference
Download the case study.
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Best Advantage Credit Union Case Study: A Case Study in Financial Innovation
Download the case study.
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Reimagine The Patient Experience: Orthopedic & Sports Institute Case Study
Download the case study. |
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Expect The Unexpected: Neuroscience Group of Northeast Wisconsin, A Miron Construction Co., Inc. Healthcare Case Study. Download the case study.
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Creating the Ideal Patient Experience Executive Brief: We considered it our privilege to help in writing one of the most compelling chapters in the history of neuroscience medicine and healthcare construction.
Download the executive brief. |
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Transforming the Worker’s Compensation Experience. Download the case study. |
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Video
See experience-based design in action as we assist these forward-thinking clients into their ideal-facility futures. |
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Hospital of the Future: Langlade Hospital's "Innovation Team" sessions led by Steve Tyink, Miron's Vice President of Business Innovation, produced hundreds of ideas for improvements toward building the hospital of the future. |
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Watch how the NeuroScience Group of Northeast Wisconsin put the experience design process to work. The Challenge: to reinvent the patient experience. |
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Best Advantage Credit Union began their journey toward the 'credit union of the future' with Miron's experience-based design process. Watch their video: Reinventing the Member Experience. |
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